Advanced Database Log
Rapid Resolver for Dynamics 365 Finance and SCM boosts your SLA support by reducing resolution time.
Microsoft
AppSource Certified
AppSource Certified
It’s not a ticket system!
It’s an add-on to streamline your Root Cause Analysis (RCA)
- Are you in the process of implementing Dynamics 365 Finance and SCM systems?
- Do you want to reduce the workload during support peaks for your current Dynamics AX or Dynamics 365?
- Are you looking to cut your support costs?
We know that more users and features lead to more errors, making support and root cause analysis challenging.
This is where Advanced Database Log (ADBL) comes in, providing an innovative solution to optimize the support and maintenance of Dynamics 365 Finance and SCM systems.
Challenges
#1
The system's complex data structure prevented quick error identification with standard tools.
#2
Storing only RecId values in the standard database log for critical data such as financial or inventory analytics requires constant calls to developers.
#3
During peak season, users make more mistakes, delete rows, and run incorrect functions, significantly increasing the number of support calls.
These challenges led to support team overload, requiring extensive support to meet SLA expectations.
Solution
Advanced Database Log (ADBL) offers the support team and key users a self-service, intuitive tool. ADBL's change history analysis provides several advantages over the standard database log:
View the complete document change history in one place
Access data on deleted document lines
Replace technical codes with user-friendly names
Track the history of user role changes
Set up flexible notifications with customizable conditions and filters
Key Scenarios
- Inability to see deleted items: records, objects
- Reduction in support team size due to uncontrolled user errors during early GO-live
- Decreased system performance due to excessive logging and inefficient default logging architecture
- Reduction in support costs for both Microsoft end customers and partners
150%
Small business
300%
Medium business
400%
Enterprise business
No need to hire extra support staff for the next 3‑5 years
ADBL significantly reduces support tickets and incident resolution time. See our customers' ROI
Implementation
Step 1
Implementation in 2 days
Step 2
Data collection and progress monitoring
Step 3
Track support team performance growth
