Microsoft Partner
UK I EU I MENA
Microsoft Dynamics 365 Support Services
7–10%
average reduction in customer's annual support budget
99.2%
of our clients renew their contract each year
Microsoft Dynamics 365 Business Central
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Customer Insights
Microsoft Dynamics 365 Supply Chain Management
Microsoft Dynamics 365 Marketing
Microsoft Dynamics 365 Commerce
Microsoft Dynamics 365 Finance
Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Field Service
Take support to a new level
Microsoft Dynamics 365, Power Platform, and Azure
What’s with your support services?
Want to get better pricing?
— 50-80 Euro per hour
Want an improved service quality?
— 9.8 Average score
Have changing business needs?
— Additional support services according to ITIL
Need to adapt to changing business needs?
— 100% alignment-guarantee with SLA
Types of Support Provided
Our team of certified Dynamics 365 professionals is committed to providing you with prompt, reliable, and effective support. We stay up-to-date with the latest Dynamics 365 features and updates, ensuring that your business always has the cutting-edge solutions it needs to thrive.
#1
Technical Support
Resolve technical issues, from software bugs to system outages, ensuring minimal downtime for your business.
#2
Functional Support
Robust assistance with using Dynamics 365 features, including guidance on best practices and process optimisation.
#3
Development Support
Customised development services for your unique business needs, including custom module development and integration with other systems.
Commitment to Your Business Success
Fixed price
We invest our resources to prepare a detailed estimation of your project. We ensure that our proposal will include the final price without any hidden costs.
Personal manager
We create the best customer and partner experience, including fast answers, efficient execution, and the best advice.
Own support solutions
We guarantee the best SLA services. To this end, we have created our own support solutions to deliver our high-quality services.
Flexible packages
We offer several flexible packages personally developed for your needs. It includes our “hour-save policy” with accumulation of non-used hours within a quarter.
CONTINUAL SERVICE IMPROVEMENT (CSI) I INCIDENT AND PROBLEM MANAGEMENT I LICENSE MANAGEMENT I SERVICE DESK I SERVICE TRANSITION AND DEPLOYMENT I USER TRAINING AND ADOPTION I PROCESS ASSESSMENT I SERVICE PORTFOLIO MANAGEMENT I SERVICE LEVEL AGREEMENTS (SLA) I CHANGE MANAGEMENT I DOCUMENTATION AND KNOWLEDGE MANAGEMENT I COMPLIANCE AND RISK MANAGEMENT I SERVICE REPORTING AND ANALYTICS
Our Dynamics 365 Support Packages
We provide three different Dynamics 365 support packages that are tailored to suit your specific business requirements. All of our packages include basic maintenance and support
Our unified approach and global experience
Scalability
- Broader expertise range & large team
- Multiple support sites to ensure continuity
- Scaling operations as per rollout schedules
Service governance
- Centralised view of service KPIs and global governance
- Central governance model with defined roles
Resourcing model
- Flexible resourcing model
- Tailored sharing approach
- Scale up resources as per need
Unified experience
- Global Single Ticketing Tool
- Global Standard SLAs
- Global Service Governance
- Full ITIL 4 alignment
Microsoft Dynamics 365 Business Central
Case study ‘Clean Start’ Dynamics 365 Business Central online
Read how our deployment of Microsoft Dynamics 365 BC has greatly benefitted a company
How can you minimise operational disruptions while changing partner?
By following a well-defined partner transition methodology, you can navigate the process efficiently and minimise disruptions while benefiting from improved services and support from the N.Progression team.
Solution Assessment service
Want to power up your team with our extended team services?
Scalability
Easily scale your development team up or down based on project requirements
Transparency
Rest assured that everyone understands their role, project goals and how they fit into the development process
Direct Management
Focus on project management, while the team extension services provider will take care of legal documentation and other related issues
Cost-Effectiveness
Plan ahead with a fixed monthly payment, which gives you full cost control and transparency without any financial surprises
Broad Talent Pool
Access a diverse range of skilled professionals, remove or add professionals to your extended team depending on your current business requirements
Why choose N.Progression’s Support Services?
We deliver outstanding customer service, efficient problem-solving, and hassle-free IT support experiences.
Full ITIL 4 Alignment
to optimise your IT services, ensuring efficient, cost-effective and user-centric IT operations
Dedicated account managers
to create the best customer and partner experience, including fast answers, efficient execution, and the best advice
Flexible resourcing model
with the right skills and a focus on tailored sharing
Unlimited 24/7/365 Support
If your business doesn't stop at 5pm, then ours shouldn't either. So, you can have confidence that support is available whenever you need it
Quick response time
with SLA guaranteed P1-P3 response time and availability with dedicated support channels: phone and email, online ticketing system, remote assistance
Highly-experienced IT Resources
to help you with your unique technology needs and challenges, making sure your IT infrastructure and operations are running smoothly and efficiently
Extended team
Scale your IT team with vetted talents for the Microsoft BizApp ecosystem
Upgrade Scanner
Estimate your migration to Microsoft Dynamics 365 Business Central in a week
Cloud Green Update Solution
Make your release management process better for Microsoft Dynamics 365 F&SCM
Migration to Microsoft Dynamics 365 Business Central
Explore your best path with minimum risks
Get full power of Sales & Marketing cooperation
See what you can gain from Sales & Marketing automation with Microsoft
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Let’s connect
Start your digital transformation journey today and discover what’s possible for your business tomorrow
UK
55A High Street Wimbledon Village SW19, London
Germany
Grafinger str.31,
81671, München
Serbia
Novosadskog sajma 4a, 54 NoviSad
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