Transforming D365 Support: From Manual Processes to AI-Driven Case Management and Advanced Database Log
Is your team losing hours on manual triage and slow root-cause analysis?
In this 30-minute session, we’ll show how to modernize support in Microsoft Dynamics 365 Finance & Supply Chain Management—from one-click case creation and Copilot-assisted resolution inside D365 to end-to-end data change tracking that accelerates RCA and audit readiness. No external systems required.
We’ll walk through two Microsoft AppSource solutions: AI-powered Case Management and Advanced Database Log.
Reasons to visit the webinar
1. Reduce manual workload ~30% with automated case capture and data prefill
2. Resolve up to 40% of tickets with Copilot and intelligent routing to cut SLA breaches
3. Speed up RCA with Advanced Database Log (ADBL): all changes in one form, including deleted lines, instant field search, and role-change logging.
In this session, we will discuss
- How AI Support Case Management streamlines submission → enrichment → resolution within Dynamics 365 F&SCM.
- Where support teams typically lose time—and how Copilot and guided workflows close the gaps.
- Advanced Database Log: unified change views per document, instant search, visibility of deleted lines, and security role changes for faster audits and investigations.
Our workshop will be interesting for
CIOs, IT Directors, Heads of Applications/ERP, CDOs, and Support/Operations leaders focused on SLA performance and scalable service delivery
Speakers
Peter Kulikov
