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Case Sanofi

The implementation of the Microsoft Dynamics CRM 365

Results

  • 100%

    automated support for patients with diabetes (automated courses, as part of which patients are shown how to lead a healthy lifestyle with a similar disease)

  • 90%

    of work is carried out without the need for manual labour - the system allows you to quickly register applications for courses and schedule calls

  • 70%

    acceleration of the registration process for courses

  • Client
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    Sanofi is one of the largest pharmaceutical companies in the world, with offices in more than 20 countries around the world. This company specialises in the manufacture of prescription and non-prescription medicines for the treatment of cancer, diabetes and cardiovascular diseases, as well as the manufacture of vaccines.
  • Requirements
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    The company did not have a system to support patients suffering from diabetes. Also, these types of company need to use cloud solutions and technology for the protection of personal data, in accordance with new legal requirements.
  • Solution
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    The implementation of the Microsoft Dynamics CRM 365 system made it possible to automate the management of training for patients suffering from diabetes. Also, the implementation of CRM allowed the company to implement the requirements for the protection of personal data and their storage in the Russian 'Cloud', where employees can obtain anonymised patient information to compile general reports and statistics
  • Challenges
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    Building a system 'from scratch' would enable efficient work with the patient database, while exercising the maximum level of protection of personal data and its storage in the 'cloud'
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